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Faqs
Find quick details on booking, event packages, access policies, and more.
General
How can I contact you?
You can reach us by email at service@experiencesbyelevate.com or by phone at +1 888-804-0704. Our team is available Monday–Friday, 9:00 AM–5:00 PM ET.
What does my ticket package include?
Each package includes different levels of access, hospitality, and exclusive perks. Package details can be found on the event page, or you can contact us at service@experiencesbyelevate for more information.
Can I get access to other events?
Yes, our team can curate access to a wide variety of events not listed on this site. Fill out the contact form to get in touch with our team or browse our event calendar to learn more about our upcoming event lineup.
Are tickets refundable or transferable?
All sales are final, and tickets are non-refundable. Some tickets may be transferable—please check the event details or contact us for assistance.
Ticketing
Can I add tickets to my order after it has been processed?
You can add tickets to an existing order if seats in your selected section are still available. Please contact us to ensure we can arrange your seats together.
How do I access my tickets?
Tickets are typically delivered via email or mobile app. You will receive instructions on how to access them before the event.
How will I receive my tickets?
Tickets are generally delivered digitally. In some cases, you may also receive a credential in the mail. Your specific order confirmation will outline delivery instructions.
When will I receive my tickets?
Ticket delivery times vary by event and package type. You will receive an email with delivery details as the event approaches. If you have any questions, please reach out to us at service@experiencesbyelevate.com or +1 888-804-0704.
Still Have Questions?
We're here to help. Get in touch with our team, and we’ll get back to you with all the details you need.
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